The IT Tech Support Team Lead will learn to oversee and maintain information technology used at Franmar, including our computer network, server, firewall, VOIP system, and Shopify stores, etc. Will conceive of creative and cost-effective solutions to problems.  Analyze infrastructure for ways to increase security, productivity, and efficiency. Monitor and repair equipment, when possible. Work and help negotiate with contracted outside vendors on maintenance agreements. Recommend and purchase new equipment.  Set priorities and initiate needed projects.

Prefferably full time, (or negotiable part time) year round. Some flexibility in schedule and hours, depending on employee’s needs. Some remote work possible.

Immediate Opening:

IT Tech Support Team Lead

• Good communication skills, orally and written, in person, by telephone, over email, by text message, etc.

• Good technical ability, able to learn technical skills quickly, even via self-study

• Able and willing to create documentation of technologies in use for informal reference by team members

• Support network of mainly Macs and their peripherals

• Support of other technologies, such as iPads, A/V, limited support for VOIP, etc. 

• Help with purchasing decisions for computers, software, and various other tech equipment

• Interested in learning Web site support

• Full-time, (or possibly part-time), Mon thru Fri, daytimes, year round, flexible schedule. Some remote work possible.

• Some college background desirable

• Tech experience desirable

• Network support experience a plus

• Experience with build/repair of own computers/peripherals desirable

• Familiarity with HTML, Web development a plus

• Graphic arts experience a plus

• Interested in learning development 

• Required: self-starter with good initiative, solid team player

The IT Tech Support Team Lead will be on a first name basis with Franmar management and owners, will participate in decisions, will initiate, get approval for, and complete high visibility projects with new technologies, will readily see visible results from their efforts, and will play an important part in our progress and our success.  They will have the ability to be considered for other tasks and larger roles, possibly even outside IT. They will be an integral part of our growth, as we provide safer, greener, cost effective “solutions” to workers across the US and around the world.